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Service

Our service centre is always a competent partner if you have any problems or questions.

The highest customer satisfaction is an integral element of our corporate maxim. Fast and comprehensive help when it is needed is a serious obligation for us. Experienced service technicians will advise you on all technical questions over the phone or on your own premises.

Spare parts

We put a lot of effort into ensuring supplies of spare parts for our equipment and machinery over the biggest possible time window. This is an key advantage for the reliability of your production and guarantees the availability of your WEGENER product in your manufacturing process.

The spare parts to match your device can be found within the spare part list on the relevant product page. Please feel free to contact us should you have any further questions.

Repair

We are delighted that you have decided on a WEGENER International product. To keep your downtimes to a minimum in the event of any repairs, we offer a comprehensive service in our familiar high quality.

Our repair department will analyse your device quickly and competently. You will then be sent our cost estimate and, following your approval, the repair/maintenance work will begin immediately, or within 2 working days if necessary. Choose from our rental equipment park to help you bridge the repair time. Contact us now, we will be happy to help!

On-site service

And we naturally remain your contact person and reliable advisor even after delivery or commissioning on site. The world-wide WEGENER after-sales service offers fast and comprehensive help, where and when you need it. Here again: our customers‘ satisfaction takes top priority.

Contact us, we are glad to help you!

First aid

Our Service Manager Mr. Mark Engstler is the first person to provide fast and unbureaucratic help for all your questions.


You need a Spare part ?

For most of our welding torches/machines we have detailed spare parts lists available.

Spare Part lists >

If your welding torch or machine is not listed here, please contact us directly.


You would like to send in your defective welding torch/machine for repair?

To ensure that everything goes off without a hitch, we kindly request that you complete our repair note and send it back to the address shown together with your device.

Repair note


Terms and conditions of installation and service